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Technical FAQs


1. Page shows blank on installation or program is not saving results
Programs such as Maths Tracker store licence details and results in an Access database file in the C drive of your PC. In order for the program to connect to and save to this file, you may need to download an Access database driver. You can download this driver from here AccessDatabaseEngine.exe After download, click to install on your PC.

2. Can I run the single user version of the program on different PCs in my school?
The single user version of these programs requires the user to have the CD ROM in the drive while the program is in use. You are free to run the program on any number of different PCs but because the CD ROM will need to be in the drive this means that, in effect, you can only run the program on one single PC at a time.

3. What does the site licence version of these programs allow?
The site licence version allows the user to install the program on any number of PCs in one school. You are free to run the program on different PCs at the same time if required. After initial installation, the site licence version does not require the CD ROM to be in the drive when the program is in use. This version will have an activation code inside the CD ROM case. Enter your school's name and activation code on installation. Your school's name will subsequently display whenever the program is in use. Enter these details exactly as they are given - no punctuation, fada's etc. Please store the CD ROM in a safe place for future installations. Purchasing the site licence involves a one-off payment - there is no recurring annual charge as with many cloud-based programs.

4. How do I run these programs on a laptop which does not have a CD ROM drive?
The single user version of these programs requires the CD ROM to be in the drive when the program is in use. If you wish to run the program on a laptop which does not have a CD ROM drive, one option is to use the site licence version of that program as this runs independently of the CD ROM. To install the site licence version from a CD ROM to a device without a drive, copy the setup program file from the program CD ROM to a USB memory key and then install via the USB port. Enter the school name and licence number as per the CD ROM case.

A work around for those with a single user licence version wishing to run the program on a laptop without a CD ROM drive might involve using an external DVD drive/writer. This can be connected to a laptop via a USB port and should function as a CD ROM drive for the purposes of installing and running the program. External DVD writers are available from good computer shops or online. They normally cost between 30-40.


5. Program does not display as full screen on monitor
These programs work best at a screen resolution of 1024 x 768 or 1366 x 768. Newer devices tend to come with a default resolution setting different to these. You can adjust the screen resolution by going to Settings/Display and adjusting the resolution to suit your needs.

6. My anti-virus software is telling me this program is suspicious
On installation, all anti-virus software will treat new .exe setups files as potentially suspicious. Most anti-virus programs have a facility whereby you can mark a set up file as trustworthy and so allow the PC to install it.



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